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Customer Support Executive resume example

Support hiring focuses on communication, languages, shift flexibility and your metrics — CSAT, AHT, FCR. Make them easy to find.

Divya Raghavan

Customer Support Executive · Voice & Chat · English, Tamil, Hindi

Chennai · name@email.com · +91 98xxx xxxxx

Summary

Support executive with 3 years in voice and chat support for telecom and SaaS customers. Open to rotational shifts.

Experience

Senior Customer Support Executive · A SaaS company

Feb 2024 – Present

  • Handle 60+ chats and emails a day with 94% CSAT, above the team average of 88%
  • Wrote 30 help-centre articles that reduced repeat tickets on billing by 20%
  • Train new joiners on Freshdesk and escalation process

Customer Care Executive · A telecom BPO

Aug 2022 – Jan 2024

  • Resolved 85% of calls on first contact with average handle time under 5 minutes

Education

B.Com · A college in Chennai

2022

Skills

Voice & chat support · Freshdesk · Zendesk · Escalation handling · Typing 45 WPM · English, Tamil, Hindi

Tips for a customer support executive resume

  • ✓List your languages and shift availability near the top — many roles filter on these.
  • ✓Quote your metrics (CSAT, AHT, FCR) against the team average.
  • ✓Name the ticketing tool; recruiters search for Zendesk, Freshdesk and Salesforce Service Cloud.

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